Frequently Asked Questions
Order
We ship from the European Union, so there are no additional customs fees or duties to pay. We offer genuinely free shipping.
We gladly accept returns or exchanges of any Rug Editorial products within 30 days of the delivery date. To be eligible for a full refund, the returned item must meet the following conditions:
- The item must be in new, unused condition, with the original packaging.
- No pet dander, fur, or odors.
- Free of dirt, grass, or other stains.
- No signs of wear, washing, or improper care.
- No damage, tears, or other visible defects.
All returned items will undergo a thorough inspection upon receipt. Any product returned in a condition that is deemed unsellable will not qualify for a refund.
Packaging Requirements:
Items must be returned in their original packaging. If the item is not returned in its original packaging, the return may not be accepted.
Refund Process:
Refunds will be issued to the original form of payment used during the purchase. The customer is responsible for shipping the product back to our return address.
We offer return addresses specific to each country for your convenience. See Returns Page.
The return is free of charge, and we are happy to offer a full refund as long as the return policy conditions are met. However, customers are responsible for shipping the item back to one of our conveniently located facilities in their respective country. See our return page for more information.
Once our returns department receives the package, you can anticipate receiving your refund within 1-2 business days.
If you wish to return multiple items, each must be shipped separately with its own shipping label. Additionally, all items must be in their original packaging.
Tracking information will be sent via email as soon as your order is shipped, typically within 1-3 business days after the order is placed.
Rugs
We strive for the highest level of color accuracy in the images we display to represent our rugs as precisely as possible. However, please note that slight color variations may occur due to individual monitor or screen settings, as well as natural differences that can arise during production. This may cause the actual product to appear slightly different from the photos shown on our site.
All of our rugs are machine washable. For more details, check out our washing machine guide page.
Every washing machine has a specific load capacity. Our washing machine guide will help you determine which rug sizes will fit in yours. If the rug you choose is too large for your machine, we recommend spot cleaning or taking it to a commercial laundromat. Even so, our rugs are still easier to clean than traditional ones.
Our rugs are safe for machine washing and won’t fade or change colors.
The rugs are 4mm thick (approximately 0.16 inches).
Please be aware that there may be slight differences in the lengths and widths of our rugs compared to the listed dimensions. While we aim for accuracy, some variation is natural and does not indicate a manufacturing defect. Due to the production and rolling processes, rug dimensions may vary by up to 4%, a standard practice in the industry. If you believe the rug you received significantly differs from the expected size, please reach out to our Customer Service for assistance.
Our rugs are made from chemical substances that are completely safe for both humans and animals. Additionally, they are OEKO-TEX certified, ensuring they meet high safety standards.
Rug Pads
A rug pad is optional for extra padding and comfort, but it’s not necessary. Our rugs feature a non-slip backing, so no rug pad is required.
The rug pads are not machine washable. However, since they are covered by the rug, they are less likely to get dirty. If cleaning is needed, they should be hand washed only.
The rug pads also come with a non-slip backing, eliminating the need for additional carpet tape.
If you purchase the rug pad that corresponds to your rug size, it will be a perfect fit. There's no need to cut it—it will work perfectly straight out of the box.