Returns

To initiate a return or refund, please contact our customer service before sending any products back. It is essential that you obtain authorization from our customer service team prior to returning any items.

Return Guidelines:

We gladly accept returns of any Rug Editorial products within 30 days of the delivery date. To be eligible for a full refund, the returned item must meet the following conditions:

• The item must be in new, unused condition, with the original packaging.
• No pet dander, fur, or odors.
• Free of dirt, grass, or other stains.
• No signs of wear, washing, or improper care.
• No damage, tears, or other visible defects.

All returned items will undergo a thorough inspection upon receipt. Any product returned in a condition that is deemed unsellable will not qualify for a refund.

Multiple items:

If you wish to return multiple items, each must be shipped separately with its own shipping label. Additionally, all items must be in their original packaging.

Packaging Requirements:

Items must be returned in their original packaging. If the item is not returned in its original packaging, the return may not be accepted.

Refund Process:

Refunds will be issued to the original form of payment used during the purchase. The customer is responsible for shipping the product back to our return address.

We offer return addresses specific to each country for your convenience. Please check below for the appropriate return address based on your country of purchase.

Return Address:

If your Country is not listed below, contact us to receive the return address.